Technical Support Engineer / IT System Administrator

• Provide technical support for our enterprise on-premise, cloud, and SaaS products, assisting customers with installations, configurations, updates, and troubleshooting.
• Work with Linux-based systems and Docker container environments to diagnose and resolve technical issues.
• Support end-users across macOS and Windows environments.
• Collaborate closely with engineering & product teams to escalate and resolve more complex technical challenges.
• Perform basic functionality tests for new server and client releases to help verify stability and identify obvious issues before release.
• Create and maintain internal documentation, including knowledge base articles and troubleshooting guides, to ensure accurate and up-to-date information.
• Ensure high customer satisfaction through professional, empathetic, and timely support.
• Continuously learn and stay up-to-date with our evolving product features, technologies, and customer needs.

What You Can Expect:

• An exciting job opportunity with a high degree of autonomy and job satisfaction in a trend-setting industry
• A diverse team and a relaxed working atmosphere
• Direct communication with fascinating and loyal customers across a global, diverse customer base.
• Up to 100% remote work after an initial onboarding period at our Berlin office

Do you have experience in macOS?, * Strong proficiency in working with Ubuntu/Linux environments and Docker containers.

• Solid understanding of file systems and access rights models, including Access Control Lists (ACLs)
• Experience configuring and operating network-based file systems such as NFSv3, NFSv4, and Samba
• Proficient in network configuration and debugging, including routing, interface bonding, and connectivity issues
• Basic knowledge of macOS and Windows operating systems.
• Fluent German & English communication skills, both written and verbal.
• Proactive and independent problem-solving abilities, with a strong customer-first mindset.

Nice to have:

• Basic experience working with GitLab.
• Knowledge and hands-on experience with Linux High Availability (HA) configuration and operation.
• A basic understanding of creative software, such as Adobe Premiere Pro and Adobe After Effects.
• General understanding of media production workflows or media asset management systems.