Desktop Support Engineer

• Provide expert desktop and end-user support (Windows, macOS, Office 365, hardware/software issues).
• Troubleshoot basic server and network issues (LAN/WAN, routers, switches, AD, DNS).
• Manage IT assets, installations, upgrades, and configurations.
• Support end users both onsite and remotely across different locations.
• Maintain documentation, incident tickets, and service reports.
• Coordinate with global teams on escalations and service requests.
• Handle the site independently and ensure smooth daily IT operations.

• Minimum 3 years of Desktop/IT Support experience.
• Bachelor's Degree in IT, Computer Science, or related field.
• Valid visa and work permit in Germany (mandatory).
• Immediate joiner and able to share necessary documents.

Technical Skills

• Strong knowledge of Windows OS, Office 365, and common enterprise applications.
• Hardware support: laptops, desktops, printers, mobile devices.
• Basic understanding of servers, Active Directory, user administration.
• Networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN).
• Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Knowledge of VPN, antivirus, and security best practices.
• Ability to troubleshoot independently and escalate when necessary.

Behavioural Skills

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Ability to work independently and manage multiple tasks.
• Proactive, reliable, and solution-oriented.

At Excis, your work truly matters. You'll join a dynamic, hands-on team where your skills directly improve user satisfaction and drive operational success. We offer:

• A supportive environment that encourages professional growth and continuous learning.
• Collaboration with global teams and exposure to diverse technologies.
• Competitive compensation and opportunities for advancement.
• A culture that values innovation, teamwork, and excellence.

Excis is a global IT support leader operating in over 190 countries, powered by innovation, teamwork, and a passion for delivering excellent customer experiences. We're looking for a proactive Desktop Support Engineer to provide top-tier IT support, manage hardware and software, and ensure smooth operations across multiple locations in Germany. Join a supportive, family-like environment where your growth matters and your contributions are valued. Global Presence: 190+ Countries 6000+ Engineers Worldwide 200+ Enterprise Clients At Excis, we foster an open, friendly, and growth-oriented culture where teamwork drives success. From solving complex technology challenges to celebrating wins together, we put our people first.