IT Support Specialist 100% (a)

Join Medartis in Basel as an IT Support Specialist! Enjoy a dynamic work environment with great benefits.

Tasks

• Assist users with hardware, software, and network issues.
• Set up and configure new workstations and peripherals.
• Manage user accounts and network resource access., * Contact person for users with hardware, software, and network problems
• Setting up and configuring new workstations and peripheral devices
• Managing user accounts and access to network resources
• Performing routine maintenance and software updates to ensure system security and efficiency
• Technical support and guidance for users with varying IT knowledge
• Documenting processes and maintaining service logs
• Monitoring system performance and troubleshooting reported issues
• Supporting IT projects and the introduction of new technologies and systems
• Training users on new hardware or software applications
• Ensuring the effective operation of backup systems and performing data recovery if necessary
• Collaborating with vendors and other IT staff to resolve problems

• IT degree or equivalent and 5 years in IT support required.
• Proficient in operating systems and cloud computing.
• Strong problem-solving and communication skills essential., * IT specialist EFZ or university degree in computer science
• At least 5 years of professional experience in a similar IT support role
• ITIL Foundation certification and MS certification
• IT skills: Operating Systems Administration, SCCM, Intune and Mobile Device Management, Cloud Computing Services, Hardware Diagnostics and Repair, Help Desk Ticketing Systems
• Very good knowledge of German and English (spoken and written)
• High customer orientation and target-group appropriate communication skills
• Flexible and agile working style
• Ability to quickly find practical solutions

What we offerWe offer you a responsible and varied activity with high quality requirements in a growing, international company with advanced social benefits. About MedartisAt Medartis, we combine innovative solutions with qualified professionals to be the preferred provider in orthopedics. The Medartis Group was founded in 1997 and is headquartered in Basel, Switzerland. It is one of the world's leading manufacturers and suppliers of medical technology for the surgical treatment of bone fractures of the upper and lower extremities as well as in the cranio-maxillofacial area. The company employs around 1,400 people at 13 locations and sells its products in over 50 countries worldwide.